Customer Service aspect is the best, always responsive and quick!

ProPayroll's customer service is fantastic and their system is easily navigable. We made the switch to ProPayroll in July from ADP, and everything has been wonderful. The team there is small enough so that they know you and you recognize everyone, but large enough that they can solve any issues or answer any questions you have expediently.

With ProPayroll, Time and Attendance and Payroll are integrated into one solution. With a minimal local software footprint (a small monitoring application for the time clocks) we were able to integrate our existing timeclock hardware with the ProPayroll system. The rest of the system is web-based and very powerful. With their task-based approach, the people at ProPayroll have made processing payroll nearly fool-proof. There are multiple places in the process where potential issues with timecards and/or deductions are highlighted for acceptance or correction. Once payroll is processed, we are able to send our employees notification via email that their check remittances are available for viewing (or for those without email, the remittances are emailed to us for printing). The system also handles our vacation accruals, attendance points system, and benefits administration. We are also able to give the employees more information on their vacation and points balances without investing time into creating manual reports or interruptions from looking information up on an "on demand" basis. The ProPayroll system is probably the most powerful solution in the market for hosted payroll, time and attendance, and human resource management. This power comes from the flexible nature of the software and the direct access to the programmers that the support team enjoys. We have had several situations that required customized solutions, and the team was very responsive and had solutions within hours, not days or weeks. For example, under our previous system we had a daily report that was emailed to the managers that showed the attendance exceptions for the prior day. ProPayroll did not have a report like this, but they were able to put together an online "attendance dashboard" that greets users when they log into the system. The dashboard can show us everything we had on the previously emailed report, and it is updated real-time as issues are addressed. Speaking of the support team, they are probably the best feature of ProPayroll. From the onset, the team was deeply involved with the setup of our system, from establishing work rules to importing historical data. As the customer, I was initially concerned that I would be handed the new system and told "Here, make it work." Nothing could be farther from the truth. After providing them with the data, the team took over and built the system we needed. When we come across a new feature we would like to implement, we contact the same team that initially set up our company on ProPayroll. When we call, they know our names and how our system is constructed. They offer real solutions that address the needs, and in those rare instances where a solution does not exist, they huddle with the rest of their team to find one. Customer service does not get any better than this!