That’s a tough one but if I had to choose, I would say their customer service team - they are outstanding! Everyone is extremely knowledgeable, professional, friendly and polite. They can usually take care of your questions/issues immediately, but if they are unsure, they find the correct solution and get back to you as soon as possible. We started working with ProPayroll in 2006. The application at that time was strictly payroll. Although it was extremely intuitive and allowed custom reporting, we needed to keep separate spreadsheets for HR related data. A few years ago, we started researching other payroll companies that offered the entire suite including HR and time and attendance, but could never find any that offered enough to make us want to leave the team at ProPayroll. Needless to say, we were ecstatic when informed they would be offering the current application. The conversion was pretty much seamless. The training and support were, and continue to be exemplary. There are so many pros to this application, such as being able to permanently (or temporarily) customize each form, download each form, search, etc. I also love the “Utilities” functionality on each form. It allows you to stay within a specific form such as Employee Information, and drill down into multiple other forms, such as timesheets, pay statements, time off requests, audit trail, etc. Another great feature is the Benefit Statement. This allows each employee to see just how much their employer is paying for their benefits. I used to spend hours at the end of the year pulling this information together, now the employees can see it right on their pay statements each week.

The ProPayroll team was extremely knowledgeable, helpful, and patient over the course of our transition from ADP to ProPayroll. They were always available for phone meetings and short calls and responded quickly to any concerns or questions we had. When we caught and error or when something needed to be changed, they always corrected the issue quickly. They were very concerned with accuracy and always acted with professionalism.

ProPayroll has a team like no other. They have answered all my questions in a very clear, timely and professional manner. They have walked me through they system and explained the diverse tools available. I can reach them either by phone or email and have always been contacted back immediately. They work in a very organized fashion and always willing to help. They're very knowledgable with their software. They have made the payroll portion of my duties very easy.