A user of our website can see what the sources of content are in search results: whether it's from web content, an online discussion forum, a magazine or journal article, a podcast, etc. This is all based on taxonomy. We have content residing on a number of different systems, and FUSE has given us a tremendous opportunity to pull them all together and be easily viewed from one place. As soon as new content is put in our online library, FUSE recognizes and starts to use it. I just set it up initially, and I don't have to think about it. I don't have to do anything manually; it's automatic. With FUSE, we're able to control the relevance and timeliness of content and as such are able to set parameters for when certain content is no longer pulled. It's brilliant.

Having a faceted search is important to our members. They find value in the ability to identify relevant online community discussions. With FUSE we now know more completely what our members are interested in. : FUSE understands our organization and its goals. They're also a company that is proactive. Sometimes there will be a change with a key by the provider of our online community. FUSE will recognize that they've lost access in some regard due to a change like this. They'll tell us before we have even realized there was an issue. FUSE also has functionality that we are not utilizing yet, but we have it on our radar.