FunnelStory has transformed our approach to customer engagement and journey mapping. From the moment we integrated our data into FunnelStory, we immediately realized value. The platform enabled us to optimize each step of our customers' journey. The platform'has really helped us to identify key touchpoints and areas for improvement, ensuring that our customers receive the most value with every interaction. We've seamlessly integrated FunnelStory with all the platforms we rely on, including Salesforce, Jira, Slack, Zendesk, Zoom, and even Gong! One of the standout features of FunnelStory is how it empowers us to anticipate and exceed customer expectations. The data-driven insights allow us to tailor our approach, making every engagement more meaningful and relevant. This level of personalization has helped to enhance our customer relationships. We’re confident that when renewal conversations come up, we’ll be in a strong position thanks to the deep understanding we’ve gained from FunnelStory of what our customers need and value. Also worth mentioning is the support we’ve received from the FunnelStory team. Their dedication to our success is evident in every interaction, from the initial onboarding to ongoing support. They’ve been proactive in helping us unlock the full potential of their platform, providing guidance and best practices that have been crucial to our success. It’s clear that they practice what they preach by making sure we, as their customer, are always getting the most value from their platform. Their approach to customer support sets a high standard and serves as an example of how to win and keep customers in today’s competitive landscape. Overall, FunnelStory isn’t just a platform—it’s a partnership that has elevated our approach to customer engagement. We’re excited about the future and look forward to continued success with FunnelStory.

I love how FunnelStory handles churn prediction with such finesse—it's like having a data scientist in your toolbelt. The platform's ability to pull in data from everywhere—be it our product metrics, CRM, or support logs—is fantastic. Using it we've been able to uncover insights that would have taken us signaficanly longer to uncover on our own.

FunnelStory helps me understand my data, and orient my customers onto my funnel. We use FunnelStory for both our presale and postsale processes, and it is integrated with our CRM, CDW and other autmoation systems. We deployed Funnelstory early on, and it was very easy to integrate it into my backend data warehouse. Once the integration is done, everything else is super easy to set up, including journey funnels, automations, and reporting, I user FunnelStory dailly to get updates on imporant changes in my customer base - both highlevel updates (how many customers completed specific milesontre, how many are at risk, etc), and also specifically (where is the customer, what is their usage, features they use, etc.) The team in Funnelstory is super responsive, and they welcome feedback to make their product better. They are always looking for the pain areas and how they can help with their product.