The software is excellent for managing our fabrication shop workload. What I like best about Fulcrum is that their team will listen and input our feedback!
Pros:
Looks great
Intuitive for those familiar with computers, laid out in an easy to navigate way for those that aren’t
Fast job processing speed, and fast repeat part reorders and previous job traceability
Paperless nature make in-process print revisions easy to execute
Everything is connected, so if you have a PO#, Quote#, job#, part#, or even raw material #, you can find your way to the information you need in the system.
The inventory system is very transparent, and it has all sorts of options for note taking when it comes to inventory changes.
Customer support is spectacular.
The launch process went very smoothly for us, and having personal support assigned to us is fantastic. Any issues we come across are resolved very quickly.
The dev team is on top of it, with frequent updates, many of them being directly from customer feedback. We've been with the company less than 6 months, and at least 1 of our requests has already been implemented as a feature, along with several other changes we wanted already being in the pipes before we suggested them.
I run a 10 person cut and sew garment factory in Detroit. We're a small and bootstrapped business that needed a tech tool to scale to the next level, but hadn't found the right solution, and more importantly that fit our very small budget. Fulcrum consolidated all of our 30+ Excel sheets into one easy to use format. It keeps us organized and all on the same page. It also saved a ton of time from entering data and cleaning data. My staff was all tracking production times on their phones and with pen and paper before manually entering it into Excel at the end of each day, now it's all done in real time via iPads that everyone keeps at their work station.
The Fulcrum team is all amazing and very accessible even a year after implementation to help us with all issues that arise. I couldn't recommend it more for small manufacturers.
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