Coming from a dated ERP system, Fulcrum was a breath of fresh air to our facility. As long standing users of a very common system, we were inidated with issues and mistakes that we were never able to understand and over 15 years later most of those features were left to side. I found fulcrum through a google search and hearing about it from another local fabricator. Instantly I knew this was the system for our shop and how we operate.
The biggest compliments I can give to Fulcrum is its Ease of Use and its Customer Support. We had the luxury of having Jack onboard us and through thick and thin he stayed by our side and helped us through the million roadblocks we encountered. Being able to quickly edit BOM and Routings, to Sales Order/Quotes/Inventory Auto saving, and ability to tie PDFs/drawings to a code at an instance based level is working wonders for our operations.
The introduction of using a tablet in our facility was always thought of as far into the future, but since Fulcrum is relatively user friendly, onboarding an entire shop to 1. Use an iPad 2. Use the System we have has been an quick and painless transition. The typical hiccups I was expecting were maybe an issue for one day then the team was off and using the system to about 90%. At this point its just adding the last 10% as we grow and continue to use the system to better make it fit to our standards and systems.
Finally being able to track setup/production/machine times instead of hand notes has also opened our eyes to see that the math we had from years previously doesnt apply to our now standardarized production. We have been able to adjust pricing and track sales to ensure a consistent marginal growth is being met along with beign able to lower costs to customers which has positevly grown relationships.
10/10 would recommend - love it - has some issues but they are willing to fix it when needed and I appreciate that they dont view their software as unchageable! We use it everyday and was integrated as easily as easily if not easier than described!
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