When I had an issue, they jumped on it immediately and saved the day. Immensely helpful.

I've been using FlowMapp for 6+ months now and I find it very easy to use. I can create the basics of a site map in minutes and collaboratively expand it out with my clients. The export options are great - particularly PDF export - it creates a professional looking document which I can take to client meetings or send to them for review. The multitude of visual page type images are a really nice touch and help clients get a better understanding of what a site may look like. Being able to attache files to pages is really handy when adding copy to sections. Some clients don't like to use online tools so prefer to email through copy. Being able to attach their original documents is very helpful. This is also useful for attaching sketches, images and other documents. I have not used the recently added process mapping feature but look forward to trying it out.

I love to be able to see the diagram and include notes, content, links and more for each page. The export to pdf or MS Word is great also. That feature allows me to share a document with my clients that we can both collaborate on. FlowMapp also has a User Flow feature in beta, which is great for anyone doing inbound marketing, who wants to share the 'user flow' with their clients in a visual format.