Cobrowse is a fully featured, collaborative browsing solution for web and mobile. Flexible, powerful, and trusted, it empowers agents to delight customers with personalized, real-time engagement. Cobrowse provides faster issue identification and resolution, improved first-call resolution rates, and reduced average handle time (AHT). At the same time, it delivers a consistent, frictionless experience across multiple platforms, leading to improvements in CSAT, loyalty, and advocacy. Powerful: Universal co-browsing across all digital platforms, including web, native mobile iOS and Android apps, third-party apps and PDF content. Flexible: APIs and a range of configuration options to seamlessly integrate into existing workflows. Trusted: Private by default, compliant data redaction, session replays for auditability and self-hosting options.
I use this product daily! The Flexi KanBan package is very flexible and super customizable. They provide all of the out-of-the-box solutions for boards, forms, and actions. The team was quick to assist in our initial implementation and provided examples for us to utilize. I love the UI - it has made it very easy to build solutions using the drag/drop tools with one or multiple objects at a time. Using custom forms, we were able to replace some of the standard forms and screen flows, therefore accelerating the user experience. They also provide built-in API calls for integrations to the boards and across all of the tools. The support received from the FKB team has been outstanding!
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