Customer support is great. They are always helpful and work hard to get my issues resolved. I really enjoy working with them.

Account Managers are helpful and strive to work with your organization to find products that fit your needs Technical Account Managers are fantastic and can help new Admins design or redesign contact flows Lots of customizable options, lots of products to choose from to suit your business needs Lots of improvements to various products over time, transparent release notes and communication about early releases or delays AI options and custom solutions are available. Five9 team is willing to scope projects to try to find solutions that may be out of the ordinary set up A lot of Five9 is fairly intuitive and easy to use for beginners. Agents can pick up tasks without extensive training to hit the ground running. Online training (university) and documentation is available, as is the helpdesk with a searchable knowledgbase with questions from other users Outbound dialer has many options and is easy to setup and monitor

The communication from Five9's team is really fast and clear. Our IT team has worked with theirs to solve complicated issues very efficiently.