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FastSpring

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191 reviews
  • 2 profiles
  • 9 categories
Average star rating
4.5
Serving customers since
2005

Profile Name

Star Rating

159
35
3
0
5

FastSpring Reviews

Review Filters
Profile Name
Star Rating
159
35
3
0
5
Daryl W.
DW
Daryl W.
Founder/Owner at VGSoundtrackGuy Music
12/25/2023
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

FastSpring WAS The King of e-Commerce, Not So Much Now...

I liked the fact that FastSpring only requires a percentage cut of sales and not an additional service fee, but as of 2023 that has now changed. They now required a $150 "Risk Assement Fee." And if you fail to pay it, your store will be shut down and all pending payments will be held for "90 days." I also loved the complete control of order fulfillment. My previous e-Commerce platform allowed for zero customization of the order completion email. FastSpring however, allows for customization of the text only email as well as the HTML version and even Web page order completion so that the customer doesn't even have to go to their email. They can complete an order and download their order in the same window! Sad that the e-Commerce platform I'm switching to now will not have this. They also fully cover VAT tax collection. Once again, my previous e-Commerce platform didn't cover VAT at all and they even assured me that VAT only mattered to sellers in the EU not buyers. This is incorrect. EU laws require e-Commerce sellers to charge VAT Tax on purchases of electronically delivered products for buyers based in the European Union. In the EU law before 2015, VAT was based on the location of the business, but it is now based on the location of the customer. So the fact that FastSpring abides with EU laws is great! And I have had many EU based happy customers thanks to FastSpring's VAT coverage! And how can I forget? Unlimited storage! Unlimited storage meaning that you can host as many files total on your store. So you could have a store with 10TB of files total. Individual product file size limits are 5TB however. But I will never use that much myself. Lastly, the ability to see your customer's IP address and how many times they have downloaded your product is an amazing feature! This helps me in particular when a customer tries to lie and say they never received or downloaded their order and they ask for a refund. FastSpring allows me to see how many times they've downloaded. On my previous e-Commerce platform, this was not possible.
Suhas G.
SG
Suhas G.
own business👑 looking for ambitious people who want to start their own business
05/14/2023
Validated Reviewer
Review source: Organic

Very good

Global infrastuture Good custmer support They solve problems Numbers of payment modes Offring discounts Cool e commerce brand Providing solutions over worldwide
AB
Anabel B.
08/14/2022
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

FastSpring - A Pleasure Doing Business

What I like best about FastSpring is how they have simplified the complexity of ecommerce for businesses who only want to know their own business and want to sell online. They have knowledgeable and helpful account managers and support staff and an outstanding team of designers/developers based on the quality and ease of use of the FastSpring platform. FastSpring is reactive to customer needs and regularly updates the platform to meet customer and legal requirements with minimal disruption to their users.

About

Contact

Phone:
+1.805.409.9008
HQ Location:
Santa Barbara, CA

Social

@FastSpring

What is FastSpring?

FastSpring provides a global, all-in-one e-commerce, merchandising and fulfillment solution for selling desktop software, SaaS, games, e-books or other digital products online. The company is focused on customer service, flexibility, and reasonable pricing. FastSpring's solution provides clients with a feature-rich and highly intuitive administrative UI called SpringBoard, and hyper-responsive support, both of which have earned it praise, respect and loyalty from its many clients.

Details

Year Founded
2005