FMX benefits include: Web-based, search filters on home screens, custome fields. It is easy to seach for past or present requests. I am able to customize portoions of the system to include fields that are specific to our organization. The staff have been very knowledgable about the abilities and limitaitons of their product. If I were given the opportunity to choose a MSS again, it would be very dificult to persuade me to choose something other than FMX. Changing over to FMX was a good experience, and the FMX team were major contributors to the success.

They are local in Ohio and easy to contact by email or phone and they respond within a very reasonable time.

I appreciate the comprehensive nature of FMX. There is a lot packed into the base package and can be enhanced with additional module at a cost.