Fantastic Customer Service Representatives are always eager and happy to provide knowledgeable above-board service. No service requests have gone unmet as our needs change in the manufacturing market. eZcom is just that, E Z to learn and navigate, making my tasks much quicker and easier to accomplish. I wish all vendors preferred this EDI provider :)

I use EDI almost everyday, I like the ease of fulfilling an order from a retailer as well as the automated invoicing that I am able to do. Customer support is always quick and friendly whenever it comes to an issue on a PO or just have a question about services available. Integrating and implementing EDI within our company has been an easy and smooth process from help from custmer service on setting up to my employees being able to use the software without any issues.

Update: Jan. 2025: I am updating my review to reflect the time I spent using the software and the support. I cannot believe how helpful and responsive the entire company is with any issues we encounter. There is no other company that I work with that is this helpful and quick at resolving any issues or questions I may have. It was implemented very easily and the integration with Chewy was simple and effortless. Our staff had no issues and it was software we used daily. From the initial contact with Jim in sales, to the set up and the support, eZCom has been amazing! They are kind, helpful, and responsive. They explain any support issues with screenshots, so it makes everything so much easier. Using an EDI is new for me, and every time I have emailed with a question or issue, the folks at eZcom have resolved my problem quickly. They help me to resolve it, so it helps me going forward too.