Employee Self Service Portal and Catalog

12 reviews

Focusing on the customer in this way changes IT. Rather than targeting discrete technical outcomes, focus shifts to end-to-end – going from customer request to outcome. The concept of a Service Owner arises as people begin to accept responsibility for what the customer wants and how the customer measures that, without excuses.

Evergreen Instance Analyzer

7 reviews

It can analyze and evaluate your ServiceNow instance and clearly identify poor code and deviations from ServiceNow best practices. This makes it much easier to remediate – and bring your ServiceNow code to a consistent, best practices level across your entire instance.