Cobrowse is a fully featured, collaborative browsing solution for web and mobile. Flexible, powerful, and trusted, it empowers agents to delight customers with personalized, real-time engagement. Cobrowse provides faster issue identification and resolution, improved first-call resolution rates, and reduced average handle time (AHT). At the same time, it delivers a consistent, frictionless experience across multiple platforms, leading to improvements in CSAT, loyalty, and advocacy. Powerful: Universal co-browsing across all digital platforms, including web, native mobile iOS and Android apps, third-party apps and PDF content. Flexible: APIs and a range of configuration options to seamlessly integrate into existing workflows. Trusted: Private by default, compliant data redaction, session replays for auditability and self-hosting options.
The ease of use. It's works in the background silently keeping you organized. Updates let you know that the software is fining people you have dealt with in a long time. I find I am always surprised by what contacts get found/synced. Being on Google apps it had me my contacts much cleaner. I can see the business version being an excellent choice for larger companies.
Analysis of email signatures works really well and is incredibly time saving. Another killer feature, to me, is automatic syncing: really helpful and easy to use.
Compatibility with Google, Outlook and Office 365 lets the user deal with quite a few different options.
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