xMatters has significantly simplified the process of contacting on-call personnel. Previously, our company relied on Excel sheets for each department's on-call schedule, which often led to user errors such as outdated information or incorrect phone numbers. With xMatters, the hassle of hunting for the right team and contact details is eliminated. Users can easily search for the required team and message them using the integrated messaging feature. Additionally, the ability for on-call individuals to instantly join bridges is a significant advantage. Integrating xMatters with ServiceNow is definitely huge plus.

It alerts you on time and in multiple ways.

It just helps so much in making oncall respobsibilities so much more organized and reliable