1. It is very user friendly and it is very easy to use. 2. It helps us to monitor and resolve client impacting incidents on time. 3. Our customer support has improved alot after implemnting Xmatters on our day to day life. 4. User experience tool as it is available on both laptop and cell phone so can be logged in from anywhere. 5.It is very simple to integrate it in our IT tools. 6.It also helps with alerts on different issues which prevents us to miss any critical issue.

xMatters is a excellent tool to log ticket in service now automatically once any issue occurs in application. I like the UI for working with tickets, assigning slot to team member based in region, reports and many more. It's intigation is very good with service now. Many of times I don't need to service now to close the ticket, it closed as well automatically from xMatters within few clicks. It's customer support is excellent to fix any issue or any new intigration. it is very easy to use. Our team uses this xMattes tool very frequently on their shift to make sure tickets are closed in time. The implementation of all intigation is very easy and smooth.

xMatters has simplified the process of contacting on-call personnel. Clean UI and simple graphics make xMatters easy to understand and use. Multiple supports like Mobile Application and xMatters Web enhance user experience. By automating the ticketing process using xMatters,its saved time and therefore leads decrease manpower efforts. The notification workflows is the best features of xMatters. Implementing things is easy as compare to other tools which we previously using. Customer support is available 24*7 for xMatters. Due to simple and easy frequency of use for this tool increased for daily. Ease of integration with mobile notification make instant alerting for any issue ocurred.