xMatters has the following likes: Rapid Incident Response Enhanced collaboration Comprehensive Incident Management Scalability & Flexibility

We use xMatters almost every day in our work. It has wide verity of features like oncall reports and keeping track of all the events. When it come to integration it supports most of the industry standerd tools like slack etc. I maintain a group and workflows in xmatters for our team. It made my job easy to schedule oncall by using shifts and oncall rotations. On the workflows its code feature to format/filter or any type of actions in inbound/outbound integrations are easy to imlement. Its ease of creating abscence is one good feature and verity of platform support to use on a fly in any device. I mainly like the video tutorials and api support.

The ease of use in setting up workflows to perform various tasks to contribute to our monitoring of the environment. We being a monitoring team, really love the SMS feature that xMatters offers, as we can be away from our desk and can get back as soon as something critical comes up. Ease of integration is also something that greatly helped us in implementing the integration with Datadog.