Its distinctive design provides us with a range of options, including email and reporting features all integrated into a technology platform.

- ICE chat allows customers on the website to chat with the representatives and ask/confirm any doubts they have. This kind of platform resovles the problem quickly and save consumers time by avoiding queue. - Multiple customers can be assisted via ice chat. You just need to change the chat limit to manage the queue. - Reporting is one of the important feature in ice chat. You can pull our various kind of reports to know your representative performance and your team performance as a whoe. For eg, you can pull out reports related to their CSAT, DSAT, Average Response time, number of chats handled, number of hours logged in.

It does the job pretty well. An instance messanger service that uses the local corporate network. Secure messaging.