I love that the Equinox Agents team was very motivated, they had a data-driven approach, and they wanted to grow at every stage of education and training. They were open to criticism and feedback, flexible in working with new processes, and provided valuable advice to our team. All of these qualities were instilled in their customer service team, and I appreciated their willingness to learn our culture and the way we work with our customers.

Piyush and Ashwin were extremely motivated to not just meet our standards but exceed them. They became proficient in our metrics and provided value-added information that help us improve globally. They were innovative and put it to place a QM process to ensure the best quality possible for our customers.

The Equinox team was lead by a motivated, data-driven leadership team. They came with a growth mindset during every training and coaching session. Their leadership team provided complex data, helping to determine customer-service strategies, resolving problems, and implementing change.They were open to critique and demonstrated a desire and enthusiasm for feedback.They were flexible with new processes and provided our in-house team valuable feedback. The Equinox management team were caring, enthusiastic, empathetic, and customer centric. These traits were coached to their customer facing teams and visibly reflected in their daily interactions.