Customer support is very important to us at InVideo. We reply to all chats within a minute. Enterpret automatically buckets these chats into relevant feature requests, bugs/perf issues, etc. It helps us to take logical prioritization decisions on what to solve. In product management, prioritization is really the key.

Enterpret provided us insight into our support data we didn't have previously. It allowed us to aggregate customer feedback and identify trends, coming from multiple sources/channels (slack, zendesk, NPS etc.) and make it accessible to the wider team to self-serve. These insights are often gated behind zendesk/intercom, making it hard for Product or Engineering teams to access. Enterpret help to break down these silos so the product builders can dig into feedback on their own.

An evergreen problem we have is understanding what problems our customers face on a daily basis. Most of this knowledge is in CS but they typically don't have the time to aggregate their learnings to share with the product team. When they do, it's often not granular enough as their tags are high elvel. Enterpret breaks down this wall. We're able to see what issues our customers have and dive into them in as much detail as we want. In particular, we're able to see when issues spike or find trends that feed our product development.