Engageware is customer engagement platform where we can customers and employees engagement happens.It is multi channel communication platforms where we can also privide AI-vrtual assistant.we can also schedule or maintain the appointments on of customers.we can also provide live agent support to our customer to provide efficient solutions to customers. we can also manage analytics or customer data with live dashboards.

Engageware helps us create simple appointment schedules with clients, and this allows them to access our services easily We obtain consistent engagement and scheduling across multiple digital platforms. We integrate Engageware with core systems and CRM platforms, keeping our customer data secure and centralized Engageware gives us a visible insight on our customers interactions, the appointment trends, among other things

The use of the Engageware platform has given our credit union a great way to get our staff all on the same page when it comes to procedures. The seach function is superior and when we train new employess how to use it we refer to the resource (our is called CiCi) as 'the way to Google information for our credit union'. We've recently taken advantage of the newer AI function which will pick up details from our content and serve up a quick answer as well as showcasing the content it pulled the answer from. Our staff loves it, we have fewer calls to subject matter experts (increasing efficiency) and there's also a simple process to keep our content updated.