eGain has an outstanding platform! The chat functions make it super simple for customers to engage with CSRs and the analytics it can track is perfect for any business. I find it an excellent option for those people who want to have a flexible schedule and make their life a perfect balance with work. They give people the opportunity to learn and grow with the company.

What I like about Egain is that customers feel well taken care of because they receive the answers they need in a short time and all this happens since the Egain system has exceptional intelligence when solving problems. Egain allows customers to feel cared for, that is something that is very important for us and also has an incredible user interface. It has multimodal access and agents can choose which one to use, it is fascinating. I am sure that it is the best option for those people who want to have freedom during working hours. They give people the opportunity to learn and grow with the company. This software offers a large number of services that will help the company to be closer to providing a high quality service.

What I like about Egain is that customers feel practically served immediately because they receive the answers they require and all this thanks to the fact that the Egain system has an exceptional intelligence when resolving concerns. Egain allows customers to feel cared even at times that are not workable also has an incredible user interface. It has multimodal access and agents can choose which one to use, it's great.