eGain
59 reviews
- 15 profiles
- 16 categories
Average star rating
4.1
Serving customers since
1997
All Profiles
eGain Sales Advisor
eGain Sales Advisor™ makes all your sales agents as good as your best sales agents by providing in-band conversational and process guidance.
eGain Offers
eGain Offers™ helps businesses engage visitors on the company website and Facebook fan pages with proactive, targeted offers. Using browsing behavior and other attributes, the solution anticipates visitor need and proactively serves a targeted offer.
eGain Notify
eGain Notify is a flexible, easy-to-use application for managing and delivering automatic reminders, alerts, and updates, i.e., notifications, at all stages of the customer relationship cycle.
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Product Description
eGain Reviews
EV
Eric V.
Providing consultation on LMS, Talent Management and Knowledge Management systems and strategies.A company that is behind times and does not honor its customer commitments
They were KCS certified for knowledge management
DZ
David Z.
Motivating Customer Service / Operations Executive. In permanent beta testing: learning, improving, evolving....Has everything you need and then some, implementation a little tough
Once it is up and running it is very effective. Customers and employees love the ease of using it. Overall great product and will enhance your communication.
NI
Noman I.
Best for Customer Services.
Predefined workflows to manage incoming email and webform enquiries. Contains service level agreement (SLA) triggers to automate email routing and monitoring.Intelligent parsing of the content of all inbound email queries. Ability to send auto-responses and recommend responses to agents.Tracking of all customer queries.
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