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eGain

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59 reviews
  • 15 profiles
  • 16 categories
Average star rating
4.1
Serving customers since
1997
Profile Type
Category
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Cobrowse.io

15 reviews

Product Description

Cobrowse is a fully featured, collaborative browsing solution for web and mobile. Flexible, powerful, and trusted, it empowers agents to delight customers with personalized, real-time engagement. Cobrowse provides faster issue identification and resolution, improved first-call resolution rates, and reduced average handle time (AHT). At the same time, it delivers a consistent, frictionless experience across multiple platforms, leading to improvements in CSAT, loyalty, and advocacy. Powerful: Universal co-browsing across all digital platforms, including web, native mobile iOS and Android apps, third-party apps and PDF content. Flexible: APIs and a range of configuration options to seamlessly integrate into existing workflows. Trusted: Private by default, compliant data redaction, session replays for auditability and self-hosting options.

Profile Name

Star Rating

35
24
2
1
3

eGain Reviews

Review Filters
Profile Name
Star Rating
35
24
2
1
3
UH
Umma H.
11/27/2020
Validated Reviewer
Review source: G2 invite
Incentivized Review

Mail inbox well done with web access

The inbox is well structured, mails are automatically sorted and appointments are filtered out and transferred to the integrated calendar. The installation and integration of our mail addresses was done quickly.
JS
Jimmy S.
10/09/2020
Validated Reviewer
Review source: G2 invite
Incentivized Review

It has helped us to get messages to each department faster, reducing the customer's response wait

It has allowed me to somewhat lighten the communications of my clients with my company, since it has been helping me to take a much more real handling of the emails I receive from my clients, which has allowed me to redirect them to the department corresponding, in such a way that they can be answered easily, quickly and effectively. Its ease of use is something quite remarkable too, since its interface has a fairly simple design that allows me to navigate the entire system without any type of inconvenience or major setback, its customer service is quite attentive when answering questions and concerns, and they have rarely lasted more than a day to respond to any request from me
Michael V.
MV
Michael V.
Senior User Interface Developer at University of Manchester
04/26/2020
Validated Reviewer
Review source: G2 invite
Incentivized Review

Terrible system where egain personal made mistake

Ftp like structure which made the cms seem familiar.

About

Contact

Phone:
+1 408-636-4500
HQ Location:
Sunnyvale, CA

Social

@eGain

Details

Year Founded
1997
Ownership
NasdaqCM:EGAN