I use ebsta on a daily basis, in my email and on sights like linkedIn as I’m building relationships and talking to new people. Being able to quickly see whether someone’s already in salesforce is saves a lot of time. I can see all emails and calls we’ve had with a contact and what information they’ve given us, so if I take over an account from someone else I already know where we’re up to. We’ve just got link tracking too which is useful - I can see when someone’s clicked a link so know they’re interested even if they don’t reply.

We’ve never used a tool before that is able to take the info out of emails like auto-responders and see if it’s missing in our Salesforce. It’s an intelligent tool that gives us intelligent customer info that we didn’t have prevuously.

I don’t have to work to maintain up-to-date records in Salesforce. Contact details update automatically and emails sync straight to the Contact record, meaning it’s easy f to keep track of sales activity. The data alerts are also really useful, especially the ability to mass update incorrect information that’s been picked up by Ebsta when users might have missed it.