For context, I'm an experienced user experience researcher, and I have worked with several user reserach platforms, and I continue to return to dscout. First and foremoest, the people who work at dscout truly care about their customers and their platform, and they're on a trajectory of continous improvement and meeting the needs of ALL of their users. Their customer and account support is exceptional: they are quick to respond, very patient, friendly, and knowledagable. From a functionality and service standpoint, I value dscout's ease of recruiting participants (including writing screeners), hosting live user sessions, creating video playlists, tagging the data to support analysis, being able to message our reserach participants, and the ease of use of the platform. Furthermore, I really value that they have expert reserachers on their team who understand user reserach and can help create studies. Overall, I've had a very positive experience using dscout, and I will continue to use it and recommend it to others.

dscout makes longitudinal research easier than any other platform or self-serve approach I've tried. It's got a nice interface within missions, making sorting and navigating between your participants' responses a breeze. But by far the biggest selling point of dscout to me is the phenomenal personal support they offer - from research planning, to participant management, to analysis, they've always been extremely helpful and make my life as a researcher balancing multiple projects so much easier.

dscout has amazing tools for doing User and Customer Research. Their diary study tool is the best I've seen. I also love that I can review participants before adding them to my study. Besides that, the dscout team are a great resource.