My UXR team has been using dscout for a little over a year and the experience has been quite impressive. My team has ran hundreds of studies on dscout and we find it to be the best on the market compared to competitors like userzoom or usertesting. The dscout platform has streamlined the entire user research process for us and simplified the process of consents, compensation, participant management, and recruitment. Their internal system of scouts is high quality and rivals our own private community panel that we've built. Additionally, it's quite expansive spanning international markets as well. The customer support has been great with many key features being implemented quickly when requested and the UI and overall UX of their platform is simple for both researchers and most participants.

Integrates well. And they have great customer support

I really like how easy it is to navigate dscout. I get asked all the time during diary studies to pull certain quotes. With dscout, this task is super easy. All I have to do is navigate to the question I'm interesting in under the activity that I've set up and then I can search through all the responses to that question with a quick command search and find the quotes I need. I also love being able to see the individual diary entries and then toggle to see all diary entries for a specific question. Having both these views allows me to compare the experiences of individual participant to the whole. This allows me to quickly use dscount to help me find pain points and then size those pain points in a larger group view. Oh and lastly, I'm very happy they offer a word cloud. This again simplifies my process of reading through hundreds of entries. Instead I can look at the word cloud as a starter and jump into the responses from there. Customer support has also been great. I feel well supported and have had no issues getting help when and where I need it. I love to just hop into dscount every day for a few minutes to scan the new enties. It just works really well with the way my team and I function. It was also pretty easy to launch the study. I appreciated that we got some feedback and how to structure the screener and I've been really happy with the participants we've gotten so far. Dscout fits really well into the suite of products that we use as a research team.