DroneDeploy is like an iPhone, Macbook, or iPad; it is a polished and refined tool that centers the user in an ease-of-use, ready-to-go environment. The user interface is very intuitive, and Pilots can easily create and share plans, progress, and rough products. There have been a few minimal issues when we have used DroneDeploy, but those are likely related to user error. The support team is top-notch and responsive. Andrea Ku from the support team was very helpful, very patient, and very understanding. Andrea even recorded a step-by-step video to demonstrate my mistakes and the solution and then directed me to resources that would ensure other issues wouldn't arise in the future. I don't remember another support experience that was as pleasant and helpful.

processing time, ease of use, efficient has some features that are promising but still needs work (eg, stand counts are not accurate)

Esri integration is cool. 3D mapping is cool. Volumetric measurements is cool. Tech support has been really helpful.