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Diabolocom

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23 reviews
  • 1 profiles
  • 12 categories
Average star rating
4.3
Serving customers since
2005
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Cobrowse.io

15 reviews

Product Description

Cobrowse is a fully featured, collaborative browsing solution for web and mobile. Flexible, powerful, and trusted, it empowers agents to delight customers with personalized, real-time engagement. Cobrowse provides faster issue identification and resolution, improved first-call resolution rates, and reduced average handle time (AHT). At the same time, it delivers a consistent, frictionless experience across multiple platforms, leading to improvements in CSAT, loyalty, and advocacy. Powerful: Universal co-browsing across all digital platforms, including web, native mobile iOS and Android apps, third-party apps and PDF content. Flexible: APIs and a range of configuration options to seamlessly integrate into existing workflows. Trusted: Private by default, compliant data redaction, session replays for auditability and self-hosting options.

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Diabolocom Reviews

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Star Rating
15
7
5
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LARA G.
LG
LARA G.
RESPONSABLE DEL DEPARTAMENTO DE CONTACT CENTER EN VARICENTRO SERVICIOS MEDICOS
02/05/2025
Validated Reviewer
Verified Current User
Review source: Organic

Calidad y soporte

Facilidades y funcionalidades. Funcion de supervision e informes
Javier B.
JB
Javier B.
Departamento de Tecnología IESA Comunidades Tecnológicas
01/31/2025
Validated Reviewer
Verified Current User
Review source: Organic

Comprehensive, incredibly easy to use, customer focused

We were unsure what our day-to-day experience with Diabolocom would be like, and the surprise has been tremendous. Our agents have embraced it without any issues, with no need for an adaptation period. In terms of management, with basic knowledge, you can easily administer and create your own scripts. We have integrated it seamlessly with our CRM; it automatically retrieves our customer's record, saving our agents valuable time. It is worth highlighting the constant support from both the technical and commercial teams, who provide swift and precise solutions while adapting to our needs. For us, having a partner like Diabolocom brings immense peace of mind.
Andrea M.
AM
Andrea M.
Responsable Infraestructuras TIC en Grupo ASV
01/29/2025
Validated Reviewer
Verified Current User
Review source: Organic

Diabolocom's professionalism, adaptation and involvement led to the success of the project

Diabolocom management and technicians understood our use case. They applied the best solution in the configuration to achieve our objectives in the implementation. It is easy to make the configurations. The usability of the web platform is very good. Our business uses the service 24 hours a day, 7 days a week and the application is very stable.

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HQ Location:
Paris, FR

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What is Diabolocom?

Diabolocom is a cloud-based communication platform designed to enhance customer engagement through integrated voice, chat, and email solutions. Catering primarily to businesses, Diabolocom offers tools for contact center management, enabling organizations to streamline customer interactions and improve service efficiency. Their platform is user-friendly and supports advanced features such as analytics, reporting, and automation, helping companies optimize their customer support processes. For more information, visit their website at https://www.diabolocom.com/en/.

Details

Year Founded
2005