It automated workflows which helps to maintain client relationship and helps in getting the requirements done in time.

Deskdirector was really helpful when it comes to management for issues that came frkm clients as they are able log the issues without any problem hence easy for us to resolve without getting into meetings, hence saving time.

It has very good customer support. It provides powerful reporting and analytics tools. It can easily be accessed in mobile phones. It helps us to automate the process.