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Derdack

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97 reviews
  • 2 profiles
  • 4 categories
Average star rating
4.7
Serving customers since
1999

Profile Name

Star Rating

87
12
0
2
0

Derdack Reviews

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Profile Name
Star Rating
87
12
0
2
0
Bert D.
BD
Bert D.
Automation Engineer at HeW Automation
02/05/2020
Validated Reviewer
Review source: Organic

Flexible alerting Software with open Interface Possibilities thanks to Scripting Engine

As the Title suggested : 1. the Scripting Host Engine. In Combination with the numerous Alert Policy Options almost every case (incoming source Event, Data Enrichment, Outgoing Alert Message) can be handled by Derdack without requesting an Expansion of the base Product. This gives us a lot of Options for now in and in Future. 2. Notification Channels: Apart from the great App, we can still use classic SMS and even Voice over IP with TTS Engine in our native Language. Derdack development even expanded the acknowledge Options/Menu with the Voice Channel on our Request. 3. Stability & fast Operation. Derdack can handle a lot of incoming Events & triggered Policies/scripts. Derdack Software is tested a lot before Release causing very few Bugs in the base Product. 4. Support and Contact with Derdack. Short Communication and handling of Problems/New Features. Developers are "Open" for Improvements.
ZZ
Zbigniew Z.
02/04/2020
Validated Reviewer
Review source: Organic

Great app form mobile alerting

Great way to integrate with monitoring software, easy to use, shift scheduling, can create teams, manager escalation, persistent notification even Do not disturbed is set up.
RP
Roland P.
10/30/2019
Validated Reviewer
Review source: Organic

Derdack Enterprise Alert: a powerful alerting software

Derdack Enterprise Alert is a fast and flexible notification system. The alarms are sent directly and automatically to the responsible persons or groups of people. In the event of disruptions from all IT areas, the messages can be quickly and without detours reaching specialists in troubleshooting. The system handles the shipping, escalation and tracking of messages. Derdack Enterprise Alert supports all common media such as e-mail, text messaging, voice, pager and push notifications. Through parallel connections, several same notification channels, the failure and notification security is increased. Should the system itself have a malfunction or need new functionalities, the company supports Derdack quickly and easily.

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HQ Location:
Potsdam, Germany

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@Derdack

What is Derdack?

Derdack is an innovation leader in automating critical notification and communication workflows, in communication-enabling applications and in mobilizing incident management. Founded in 1999, Derdack has its headquarters in Glen Allen, Virginia, Potsdam, Germany and Bern in Switzerland.Derdack’s helps enterprises and global services organizations in over 50 countries and in all verticals to automate and centralize alert notification processes. It provides customers with the ability to reliably distribute critical information to the right people and to respond to critical incidents and emergency situations before they can impact business continuity and customer service levels.

Details

Year Founded
1999