I switched to Dentally from another provider. It's an online, cloud-based system that's accessible anywhere and has a fast connection. NHS and private fees are clearly distinct. It integrates photos and x-rays, and the helpline is responsive.

The thing I like most about Dentally is the simplicity. It's easy to access from everywhere. It's cloud based, so everyone can access it regardless of which corner of the world they're in. The dentists can access patient records from anywhere, so they can quickly review, schedule, or make changes for whatever they need. Even if the dentists work in multiple practices, they can get access to all the patient records under the same cloud based storage. For example, when we had a query about a patient, a dentist working across multiple properties could access that patient's records from different practices rather than us needing to send the records off to her to review. It was quite easy for her to get into the patient account and profile, check the records, and update us. I also like that I can easily run reports and keep good records of everything in the practice. It integrates with our software like Dentro, with CareStack, our phone recording system, so conversations with patients over the phone get added to the notes directly rather than us typing them. The setup was smooth too — we provided training for all the staff and the Dentally support team was quite helpful. After a week of training, everyone was pretty happy with Dentally and how the system works.

It's easy to use, to be honest with you. Once you've found your way around it all, especially with charting, it's very different to previous software I've used, but it is very, very straightforward. It's easy to access, so should there be a problem with one of the computers in surgery, we can access it on one of our iPads or another laptop. It made things easier because I was able to access it on another device rather than just the in-surgery desktop computer. Being in rural Cornwall, sometimes there are problems with connections, and it can take a bit longer to get technological support, so to be able to access Dentally from any device was an absolute godsend. It made things so much easier. Charting on patient records is the bread and butter of the job, and as a dental nurse your job is to help the dentist with their charting. Working across three different dental practices under one umbrella company, it made it much easier to stay in contact with my colleagues in other locations, as well as sharing patient information and clinical notes securely, safely in line with GDPR. It was also a bit more cost effective and worked better in line with our X-ray equipment. The setup took a while to get used to since we all had to learn new methods of charting and recording patient notes, but once we'd figured it out it was fine, it wasn't too bad. I didn't have any problems with it at all and would happily recommend it to anybody that needed that software.