Convenient website layout for easy access and use.

Adding this to our company's website was the best thing we ever did - all other "info" email forms and "live chat" add-ins never really worked well for us. This tool allows our in-house team to communicate directly with the customer as though it was through text message via either a desktop computer or through mobile app. You have the ability to send images and files to the customer as well as invite them to submit a review. Another great feature is that you can also set "after hours" messages to auto-reply for times when no one is available (which is really handy!). Great product - highly recommend!

I do like that it manages the distribution of leads on a somewhat fair basis. It is nice to be able to send a request for a review to customers.