We love that our customers get a short, simple survey where they can choose to provide additional details if they'd like. They're more likely to respond, since it's quick and easy.

Delighted is such an easy-to-use platform and very intuitive. NPS is very important to our company goals so we demo the surveys a lot internally to stakeholders. A feature that I like a lot in Delighted is the metrics and reporting. It's so easy to filter the metrics to see where responses are coming from and if needed, delete the test responses so that we don't inflate our NPS during internal demos.

The ease of use. The platform is incredibly easy to navigate and learn as you go. I also like that I always get a quick repsponse from their customer support team and their answers are always helpful. It's easy to integrate with Slack, for example, so when we get a survey response from a customer we can see it in Slack. It also allows us to easily report on our survey results each time we send out a survey and compare results from a prevois period.