We implemented CustomerSuccessBox in 2017. The implementation cycle was small and integration with our CRM and other tools was easy. I love the 360 degree view of customers as it gives me a high level view of the accounts. And the playbooks help us plan and execute customer onboarding, upgrades and other processes in a streamlined and time effective way.

We are a Point of Sale software company with a few thousand customers and a team of 5 Customer Success managers, and were facing issues with retaining customers. So we decided to implemented a customer success platform, after reviewing handful of products we decided to go with customersuccessbox in mid 2017. The Implementation cycle was fairly short and ease of integration with our CRM, billing and other tools was impressive. Within weeks of implementing, we were able to foresee potential Churn by monitoring Account health scores for each of our customers and at the current pace, we will reduce churn by 50% by the end of first year of Subscription.