We are a small team with a large number of customers. CustomerSuccessBox gives our CSMs a 360 degree view of their accounts by pulling in data from our product APIs, Stripe, etc. The best thing about CustomerSuccessBox is its ease of use and the alerts help us in focusing on the right accounts. It has made it so much simpler to manage our thousands of customers.

We are a Coaching Classes Management software company trusted by 900+ customers across 37 cities. CustomerSuccessBox has proved to be a great tool to give our customer success managers a 360 degree view of their accounts and take action (send emails, manage tasks, etc.) from within the platform instead of switching between tools.

We implemented CustomerSuccessBox in mid 2017. The implementation cycle was short and integration with our CRM and other tools was simple. Within weeks of implementing, we were able to foresee potential churn by monitoring health scores for each of our customers. It is an actionable platform so I can send emails, manage tasks from within the platform without switching to my email or any other tool.