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Crisp IM SARL

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191 reviews
  • 1 profiles
  • 6 categories
Average star rating
4.5
Serving customers since
2015
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Crisp IM SARL Reviews

Review Filters
Profile Name
Star Rating
159
18
2
3
9
Verified User in Computer Software
UC
Verified User in Computer Software
04/14/2026
Validated Reviewer
Review source: Organic

Great AI Chatbot with Integrations That Shine

The AI chatbot is great, and I really like its integrations.
Albert M.
AM
Albert M.
04/08/2026
Validated Reviewer
Review source: Organic

A slow and clunky AI pivot hurting a once state-of-the-art platform

We like the fact that it's *actually* a live-*chat* platform, and not just a widget with a glorified email-contact-form; our customers can actually chat with us. Crisp offers nice UI, good UX for the customer and fine UX for the operator as well. The pricing is fair - especially for their new AI, "Hugo", where each conversation doesn't cost too much: this is a great pricing model for companies like ours where most chats may be with low-to-non-paying-users, whom it wouldn't be economical to spend, say, $1 USD per conversation on.
Verified User in Marketing and Advertising
AM
Verified User in Marketing and Advertising
03/05/2026
Validated Reviewer
Review source: Organic

Robust, Easy to Learn, and Backed by Responsive Support

Crisp is robust, and the support team is always able to answer all our questions. It eliminates the company's pain points while also being easy to learn.

About

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HQ Location:
Nantes, FR

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What is Crisp IM SARL?

The best way to build meaningful customer experiences, on every touchpoint of the customer's lifecycle. Crisp allows you to interact with your new & existing customers, on any channel. From sales to customer support, Crisp is made to keep your workflow simple. With its quickly evolving set of tools, Crisp is leading businesses through the customer-driven revolution by using conversations to unlock hypergrowth. Customers use Crisp to provide a modern customer lifecycle experience for potential customers, generate more qualified leads, enhance customer help, and improve customer satisfaction leading to a global increase in revenue.

Details

Year Founded
2015
Website
crisp.chat