Cobrowse is a fully featured, collaborative browsing solution for web and mobile. Flexible, powerful, and trusted, it empowers agents to delight customers with personalized, real-time engagement. Cobrowse provides faster issue identification and resolution, improved first-call resolution rates, and reduced average handle time (AHT). At the same time, it delivers a consistent, frictionless experience across multiple platforms, leading to improvements in CSAT, loyalty, and advocacy. Powerful: Universal co-browsing across all digital platforms, including web, native mobile iOS and Android apps, third-party apps and PDF content. Flexible: APIs and a range of configuration options to seamlessly integrate into existing workflows. Trusted: Private by default, compliant data redaction, session replays for auditability and self-hosting options.
CoreMedia is a sophisticated CMS solution. It offers a wide range of features for managing content and creating websites. It is highly customizable and scalable. I like how it supports responsive media and headless content. We've been using it for many years. No matter what requirements our product owners have had, we've always been able to make it work. It plays to its strengths in integrated environments with other systems such as online stores or customer service solutions. It is highly customizable and scalable, protecting investments in IT and infrastructure.
AM
Andy M.
Senior Manager - Digital Marketing (EyeMed) at Luxottica
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