Dial source in general allows me to dial hands free, which I absolutely love BUT when I had an issue I got a response within 3 minutes. Ray was quick to diagnose the problem and provide me the the exact solution I needed. He was friendly, helpful, and solved my problem in about 5 minutes. I'm grateful to have amazing support which truly makes my job easier!

I like the ability to listen to music while you wait for a call. The small window has many useful functions and I also like how you can pop out the window for convenience. I like the icons on the window. I like how it tracks your call history and links customers to their account fast and easily. This makes it very convenient. I like how you can't receive another until you finish your disposition for the last 2 calls. I like how the support team responds really quickly to your issues reported. I was able to get a detailed response in a timely fashion. I like how you can know if you are the next rep to receive a call.

It's easy to set up and start calling. Auto-dialing keeps the flow going for me.