I really appreciate the customer support team at Condens--they are very friendly, and it's easy to chat with them and get help with your questions. I also appreciate that the product is easy to use, and they are very mindful with their approach to AI.

It's easy to use! Pretty self-explanatory and also they provide videos

Condens is exceptionally intuitive and easy to adopt, even for users who are new to customer discovery and qualitative research. In our work conducting customer discovery for novel research technologies, teams regularly complete 100+ interviews every six months, and Condens has made it remarkably simple to upload, organize, and work with a wide range of interview formats and transcripts. The collaboration features are a standout. Multiple team members can code, synthesize, and analyze interviews simultaneously without friction, which is critical for collaborative research efforts. The interface makes qualitative coding feel approachable rather than overwhelming, allowing novice users to focus on generating insights rather than wrestling with the software. I also really appreciate how easy it is to share results with external stakeholders and clients. Condens makes it simple to provide visibility into the analysis, and clients can meaningfully contribute to synthesis and interpretation without needing extensive onboarding or training.