One of the challenges we faced after client acquisition was keeping them engaged until we released the following product. CommPeak provided a solution with their scalable feature of aiding our client services department. Frankly, the answer was spot on and easy to implement

I like how easy it is to use. I only needed one training session before I felt like I had a good handle on things. The dashboard is pretty straightforward, and I can easily find everything I need, like current call status, queues, and account balance. My agents also understood the system fairly quickly, and it’s helpful that they have their own dashboard that they can monitor their personal performance on. The PBX also integrated with my Zoho CRM with no issues. My agents use click-2-call all the time without any problems.

Easy to monitor my ASR and lots of tools that helped my call center get better at this KPI. In-house HLR service. It validates phone numbers, so I don’t get dead ends. All kinds of different DID numbers (I use local and non-geo) Local termination (let’s me access in-country networks) Custom dialing ratios that I can change depending on the time of day and how many agents I have working at the time