CommBox is the perfect solution for consumer electronics brands. As a leading provider with millions of products and customers, we use CommBox to serve our customers on digital channels around the clock, backed by a flexible platform that fits our business needs. CommBox enabled us to optimize our call center and reduce repetitive tasks while focusing our agents on important issues. We like that: Customers don’t need to wait for an agent. All conversation history is saved and accessible. Agents can view insights in real time through a comprehensive dashboard. With CommBox, we had great achievements: 50% of routed requests are resolved by a bot 40% of all customer communication is managed digitally 20+ conversations are handled by one agent on digital channels· 18% of human capital costs saved 8X NPS

We've been using CommBox to communicate with customers on WhatsApp, qualify leads automatically, and send payment reminders. We use CommBox’s chatbots for lead generation and qualification, passing them to sales reps for further handling. The campaigns feature helps us send promotional messages via WhatsApp on a large scale, improving engagement and conversion and reducing the need to call customers. Overall, in our 3 years working with CommBox, we have reduced our lead response time from a week to just 36-48 hours, which is amazing. We manage about 35% of our customer engagement on digital channels through CommBox. The support team at CommBox is excellent, with quick responses and personal assistance. CommBox also helps us improve our customer service quality, increase agents' productivity, and provide a great customer experience. The platform is very friendly and easy to use. This past year they added a lot of guides, which helps a lot! ‏

its easy to use and simple. The implementation is easy. Customer support is great. There are a great number of features.