

Cogito is a behavioral analytics software that provides sales, service and care management professionals with the real-time emotional intelligence needed to improve sales results, deliver amazing customer experiences and enhance quality of care.

Cogito performs live, in-call voice analysis to augment behavior in real time to create better human connections at scale between your customers and your agents, wherever they work - in your contact center, in a BPO, or remotely. Integration supported on most enterprise ACD including Amazon Connect!

Cogito Corporation is an AI technology company that enhances how humans interact with data through real-time behavioral analytics. Cogito's software leverages artificial intelligence and machine learning to provide live guidance to professionals in customer service roles, helping them improve their communication and engagement with customers. The company's technology is designed to boost emotional intelligence by analyzing vocal nuances and speech patterns to provide instant feedback and coaching tips to representatives during calls.This technology not only enhances customer satisfaction but also assists in training employees and improving their performance over time. Cogito is widely used in industries such as healthcare, insurance, and financial services, where customer interaction is key to business success.