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Cogito

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Average star rating
4.0
Serving customers since
2007

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Gianni D.
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Gianni D.
Vice President, Product Software Engineering at Wolters Kluwer
05/20/2025
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Cogito

Cogito on my use cases, delivers real-time emotional intelligence for call center agents, offering live behavioral cues (e.g., empathy, active listening) that improve customer experience and agent performance. It enables scalable coaching and early burnout detection, integrating seamlessly into CRM and telephony systems to boost CSAT and operational efficiency!

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HQ Location:
Boston, US

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What is Cogito?

Cogito Corporation is an AI technology company that enhances how humans interact with data through real-time behavioral analytics. Cogito's software leverages artificial intelligence and machine learning to provide live guidance to professionals in customer service roles, helping them improve their communication and engagement with customers. The company's technology is designed to boost emotional intelligence by analyzing vocal nuances and speech patterns to provide instant feedback and coaching tips to representatives during calls.This technology not only enhances customer satisfaction but also assists in training employees and improving their performance over time. Cogito is widely used in industries such as healthcare, insurance, and financial services, where customer interaction is key to business success.

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Year Founded
2007