What I like best about CloudZero is the flexibility it gives me to build my own views and reports. In my experience, being able to customize dashboards based on what I actually want to track — whether it’s by workload, environment, or customer — makes a big difference. I don’t have to rely on rigid, predefined reports. I can tailor the cost tracking to match our business needs and present the data in a way that makes sense for leadership and engineering teams. That level of customization has been the most valuable part for me.

I actually like the customer success team and the team members who support us as part of our tier of service. Everyone has been at the highest level of professionalism and they're incredibly responsive. The customer success engagement is something we use regularly, especially when there's new functionality we want to take advantage of or when we're customizing some of our existing reports. We have high confidence and trust in CloudZero's functionality because of their customer success team. They've been regularly supporting us and guiding us to show us best practices with CloudZero. I'm at the point of starting several new initiatives, and having the customer success team right there from the start has been huge help. They tell us the right piece of CloudZero functionality to use, and they put us in a position where we don't make any mistakes that we discover later.

I really appreciate CloudZero's customer success team; they feel like an extension of our own team. They're proactive and deeply knowledgeable about our specific environments, which helps us drive adoption and improve our unit economics. Another great aspect is the flexibility to tag resources for allocation without relying on native tools, something that isn't possible with AWS or Azure alone. Using CloudFormation and dimensions with CloudZero is a tremendous help, and it's my favorite feature about the platform. Additionally, I found the setup process to be very smooth and seamless. Within a week, we were already looking at our data and it felt like CloudZero had been part of our infrastructure for a long time.