There is powerful customization options, but it is also easy to use and get started. You can setup default templates for tickets, budget items, and reports and then customize them per client.

I find it useful because we sync O365 users from clients to our PSA and allows accurate billing

A comprehensive dashboard of all endpoints, devices, apps, services, security, compliance and beyond! Allows a 360 view of the IT stack. It's a must have for SMB's & Enterprise...especially with limited "human" resources to keep track of everything. It's a great compliment to an Asset DB.