I like CloudLex's Custimer service best.

I find the sidebar where you can look at the “Notes” entered on your cases very helpful. My favorite part of Cloudlex is that everything works as intended and every click takes you right where you need to be. There is also very little downtime with their updates and they do it outside of peak hours, as to be considerate to our busy worlds.

The best thing about Cloudlex is its design specifically for my practice area, personal injury. It has all of the data points I need to keep tabs on everything going on at my firm. It also has an intuitive user interface and great customer support. Also, the reporting features are far and above many other case management applications I have tried.