- No-code / low-code installation and configuration - Amazing interface with all the tools to manage a contact center right in the dashboard. - Easy and intuitive interface and features

Easy to use application that takes the development work out of using Amazon Connect.

There is plenty to like about Dextr, and I'll cover some of those core features below but what stood out to me was the stellar experience that CloudHesive provided. Jamie Marshall was quick to answer any questions I had when I was vetting the solution and when I misconfigured a Kinesis steam Patrick Hannah was able to point towards a way to retrigger the lambda functions to save our voicemails from cloud purgatory. Likes: - Intuitive agent dashboards that show queue and peer activity - Ability to change the 'forced release' behavior - Ring on two audio devices at once (headset and speaker) - Number Directory! (a.k.a contacts) - Quick support, had a case closed within 24 hours when I had requested 1100 contacts to be imported.