Excellent Support and easy to use software

Cloud9 was our first foray into a cloud-based platform from an in-office server. They successfully integrated three separate offices into one cohesive scheduling mega-base. Many layout components are customizable so that workflow and scheduling preferences can be optimized, including generating letters that can be emailed on the spot. It includes a basic patient reminder system that will email and/or text reminders with an easy once-a-week setup. The customer service chat function is typically available, and offers support on the fly. I do find it to be a bit of a chore typing and trying to do my other computer work at the same time, but the call-in customer service wait is lengthy, and I find it takes days for the email support to reply. There is an online forum called Club 9 where users can interract and get feedback from other users (from both Drs AND Staff!). It is also a great way to make enhancement requests, and Cloud 9 typically rolls out new features or bug fixes once a month. One of the big likes is the ease of setting up and maintaining contracts. Payment plans with insurances or multiple payees is simple. It is easy to track receivables on different reports that are available.

C9 is a cloud-based practice management software that used to have the best customer service. In that, if you called them, you would talk to a live person almost immediately. Today you have to call and leave a voice mail message, and maybe they will call you back that day or the next if you are lucky.