Cloodot

14 reviews

Customer experience management suite to manage chats and reviews from multiple online channels in one inbox. Manage chats and reviews from multiple Google my business listings, Facebook pages, WhatsApp numbers, Google business messages listings, Websites etc in one easy to use inbox. Work together as a team - Distribute and assign channels to one or more users, handover chats and reviews between users and departments in a second. Multiple agents can collaborate and manage channels like WhatsApp, Google messages etc which is not possible using original native apps. Life saver for customer relations agents - easy and efficient customer management using custom template replies, reminders, tags, tasks, notes etc. Secure, tension free - provision for customer relations agents to manage chats and reviews on all modern channels without giving them direct access to original platforms. Intelligence and accountability - Advanced analytics tools for wholistic insights to all your channels' and your employees' performance.