The Pulse and the reason codes Customizable Success Score Integration with Gmail Reporting Good support from the team

For me, the stand out thing was the onboarding experience. Our ClientSuccess CSM, Sam, took us through a really well thought out, structured introduction to ClientSucccess over many weeks that really made the onboarding experience as smooth and painless as I think it probably could have been. The Salesforce and Gmail integrations are great and work well. The Salesforce dashboard/widget is really useful for exposing the data in ClientSuccess to the wider company without having to introduce them to yet another SAAS. Some of the core CSM functionality, e.g. SuccessScore, Pulse, Usage Data and SuccessCycles, are great and is what originally attracted me to ClientSuccess. The reports are getting better all the time. The NPS add on, if you don't already have an NPS solution, is incredible value. (Speaking of which, the product as a whole is very reasonably priced.) They're actively developing the product and adding new functionality and features, e.g. since we started the new reports are a huge improvement. I haven't had much occasion to reach out to ClientSuccess support, but when I did, they got back to me promptly and solved/correctly diagnosed my problem.

How easy it is to use and how simple the layout is. It doesn't take very long at all to get new starters up to speed with how to use it. I think this is so important as adoption is so much easier when a product is not overcomplicated. I also like that product feedback is taken on board and developments are always coming out.